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HR Essentials
The foundations that keep your organisation clear, compliant and confident.
- Employment foundations & policies
- Recruitment & selection
- Performance management
HR consultancy for Australian businesses
An outsourced HR function for organisations managing real workplace issues.
Work Matters Solutions is an HR advisory practice supporting owners, executives and leadership teams across performance, compliance, employee relations and organisational change — with advice that's practical, commercially aware, and easy to act on.
Industries served
- Not-for-Profits
- Warehousing & Distribution
- Logistics & Transport
- Real Estate
- Professional Services
What the practice does
We give organisations the HR function they need — structure, process and documentation — without the cost of building one internally.
Our engagements span employment foundations and recruitment through to performance management, workplace risk, organisational change and lawful terminations — helping businesses make better people decisions while reducing avoidable exposure.
Practical, commercially grounded, and easy to act on. That's the standard applied to every engagement we take on.
Our services
Three service lines. One accountable HR partner.
Engage us for a single project, ongoing retained support, or as your organisation's full outsourced HR function.
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Risk & Compliance
Protect the business and reduce exposure when matters get sensitive.
- Fair Work compliance & audits
- Employee relations & investigations
- On-demand advisory support
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Specialist Services
Senior support for complex change and high-risk workforce decisions.
- Organisational design & change
- Exits & terminations
- Projects & retainers
Why organisations engage us
A complete HR capability, without the full-time overhead.
We work alongside your organisation, understand the operating context, and deliver HR support that is proactive, commercial, practical and protective.
The result is clearer direction for leadership, more confident managers, stronger documentation, and reduced workplace risk across the business.
- Accountable — one partner across every people matter, not scattered advice.
- Protective — process and documentation built to withstand scrutiny.
- Scalable — project, retainer, or fully outsourced as the business grows.
Our engagement model
A defined method, applied to every matter.
A consistent process that keeps your organisation informed and protected at every stage.
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Scope
We establish the issue, the people involved, the obligations in play and the outcome the business needs.
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Assess
We review facts, documentation and compliance exposure to identify risks and viable options.
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Advise
You receive clear written recommendations — the action, the method, and the risks to manage.
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Deliver
We support implementation and documentation so the outcome is sound, consistent and defensible.
Client reviews
Trusted by organisations across industries.
From not-for-profits to logistics and real estate, organisations engage us for clearer structure, stronger culture, and more confident people decisions.
Instrumental in improving our culture and bringing together a team that had sustained many changes. They have the knowledge, directness and kindness required to make people feel supported. I cannot recommend them enough.
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Invaluable in a fast-paced operational environment, especially during a major restructure — helping us navigate change smoothly while maintaining engagement and business continuity.
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I've engaged this team multiple times and have been consistently impressed. Their expertise in documentation and policies ensures full compliance, delivered professionally and efficiently.
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Their approach to improving agent productivity and performance was practical and effective — clear strategies that helped our agents stay focused and lift their overall performance.
Common questions
HR questions Australian business owners ask us.
Straight answers on how outsourced HR works, what it costs, and how we help when something is urgent.
What does an outsourced HR consultant actually do?
We act as your organisation's HR function — advising on and delivering employment contracts, policies, performance management, Fair Work compliance, workplace investigations, restructures and terminations — without the cost of a full-time internal HR team.
Do you support businesses outside Melbourne?
Yes. Work Matters Solutions is based in Melbourne and supports small and medium organisations Australia-wide, working with owners and leadership teams remotely and on site where needed.
How much does HR support cost?
Engagements are scoped to the work — a one-off project such as contracts or a policy set, support through a specific issue, or an ongoing retainer for regular advice. Book a consultation and we'll provide a quote tailored to your business.
Can you help with a termination or redundancy?
Yes. We guide lawful, well-documented exits and redundancies — including process, consultation, final pay and Deeds of Release — to reduce the risk of unfair dismissal or general protections claims.
How quickly can you help with an urgent issue?
For time-sensitive matters such as a serious complaint, investigation or dismissal, call us on 0478 724 412 or send an enquiry — we typically respond within one business day.
Got a workplace matter you'd rather get right the first time?
Book a consultation — no obligation, just clear direction on where your organisation stands.
Get in touch
Let's talk about what your organisation needs.
Send an enquiry and we'll get back to you, usually within one business day.